Shipping is discreet and will not have “Erosu” or any other adult company name visible.
West Malaysia: standard shipping is RM6, all purchases over RM150 are liable for free shipping.
East Malaysia: standard shipping from RM13 – RM22 depending on the area, all purchases over RM250 are liable for free shipping.
Most orders will be posted within 1-2 business day(s) and you’ll receive your package within 2-5 business days.
Standard sized products fit in a variety of flat rate shipping boxes. If the product is over-sized in either dimension or weight we will have to add additional shipping charges to the product.
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities.
Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to an office, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be refunded with store credit. If you would like the product, you will have to place an order again.
Erosu Enterprise is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered.
A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, but you have not actually received the package, you will have to follow up with the shipping company.
For hygiene and safety reasons, we do not accept returns or exchanges, and all sales are final. This includes all products, even if they are still in sealed packaging and have never been touched. Since we cannot accept returns of any kind, we recommend that you do your research before you buy and if you have questions we are always here to answer them. Reach out to us via Instagram or email us anytime at [email protected], we are happy to help.
If you think that you ordered the wrong product, please contact us as soon as possible. If we haven’t packed your order yet, we would be happy to assist you in changing your order. Once it has been packed there is nothing we can do to stop it shipping out.
Occasionally, due to differences in screens, cameras or photographs, colors may be different than you expect. We do our best to make sure this isn’t an issue, but Erosu is not responsible for these differences. Images of products can be deceiving from time to time. In order to make sure you are choosing the correct sized product, look for the product info to see the dimensions. We try to make sure that the given measurements are accurate, but again we cannot be held accountable if there are subtle variations either due to mis-measurement or mis-production. If you find that measurements are way off from the manufacturer measurements, please let us know so we can contact the vendor. Unfortunately we still cannot offer a refund for any product that has left our facility, regardless of whether the size or color is different from what you expect.
While we can’t process returns, if your purchase is damaged or defective upon receival, we will grant an exchange for the same exact product up to 7 days from the date it was delivered. If for some reason we are sold out of the specific item, store credit for the amount paid will be issued. “My partner didn’t like it” or “my cat scratched it” are not acceptable grounds for a damage or defect exchange. In other words, the ONLY time we can exchange a product is if it doesn’t work when you first receive it. See below for return instructions.
If you think you may have a damaged or defective product, reach out to via Instagram or email us at [email protected] with your order number, and we will assist you as soon as possible. If an exchange is granted, make sure you have all the product parts, accessories, and packaging that came with the product in order for the exchange to be granted. DO NOT SEND YOUR PRODUCT BACK UNLESS YOU HAVE RECEIVED A CONFIRMATION EMAIL FROM US. If you send your opened product back without a confirmation email, it will be disposed of and no refund or credit will be given. We are sorry, but no exceptions can be made.
If you believe we have shipped you the wrong product, please do not open the product package. Take a picture of the product in the box and email us, make sure you tell us your order number in the email.
BEFORE YOU CONTACT US, Please be certain that there is an actual mechanical defect.
Fully read the user manual.
Make sure that your unit does not have an engaged travel lock. Most times you need to hold the power button down for at least 3 seconds.
Always try fresh batteries first. Make sure batteries are properly inserted.
Charge the unit as per the product’s instructions completely before attempting use. Many products ship totally discharged.
If your product is rechargeable and you are using a USB wall outlet adapter, try an alternate adapter or outlet.
If we authorize a return, we will send you an exact replacement of the toy in question. You will not be able to choose a different product, size or color. If for some reason we do not have the exact product or it has been discontinued, we will send you a store credit to buy whatever you wish or refund you via whichever payment gateway you previously chose.